We provide the Sybrex Systems registered users with the automated helpdesk service. All your support requests are registered and assigned a unique identifier. Our specialists will process your requests as soon as possible.

To consult our techsupport specialists, you need to authorize. If you are not registered yet, you will be asked to quickly register. You will be authorized immediately, no need to wait for an  e-mail confirmation message. Now that you are authorized, you can send your support request to techsupport specialists.

Send Request

In the support request form you can describe your problem, set its criticality level, attach an image (e.g. screenshot that illustrates the error). You will receive a reply from our specialists shortly. A copy of the reply will be sent to the e-mail address that you specified when registering. If you are not satisfied with the answer or if you need some additional information on the problem, you can continue the discussion. You can monitor how your request is being processed using e-mail messages or with the Helpdesk web interface.

We appreciate your opinion on the quality of our Helpdesk service. Please evaluate the received answer after the ticket is closed: completeness and adequacy of the solution, etc. Your rates will help us to optimize our Helpdesk service.

You have the opportunity to express your opinion, leave comments, and participate in discussion of our software on forums.

 

Annual Maintenance Subscriptions

What is Annual Maintenance? What am I entitled to?

Maintenance is a support contract issued on a per-license basis with each product license. Owners of annual maintenance are entitled to free upgrades (both to minor or major release versions), and priority email support over a period of 12 months from the initial purchase. A maintenance subscription can be renewed annually.

Maintenance can be purchased at the same time as any product or within 60-days of the initial product purchase. The contract will be backdated to the time of the purchase.

How do I buy or renew my subscription?

The easiest way to purchase an annual maintenance subscription is to purchase it at the same time you buy the associated product from your Sybrex Systems reseller. If you wish to renew a subscription, or if you wish to purchase a subscription for a product you already own, please contact your reseller or Sybrex Systems directly at our web site (helpdesk tickets).

Sybrex Upgrade Policy

Sybrex systems product releases fall into two categories, referred to as major and minor releases. A major release is normally identified by a change in the first digit of its release version number, i.e. 1.2 -> 2.0. A minor release generally signifies a bug fix or minor feature enhancement. This can be identified by an increment in one of the successive release numbers, i.e. 2.1 -> 2.2, 2.1 -> 2.1.1.
Minor releases are issued free to the customers who own the same major version (1.X, 2.X, 3.X).
Major releases are issued free to the customers who purchased their license within the prior 60 days.
An active maintenance subscription entitles a customer to all updates without an additional charge (major and minor releases).
Customers who do not have a maintenance subscription or those not eligible to renew it, will be required to pay to upgrade.
The upgrade price for a major release will be approximately 30% of the product retail price.

User Guides

All Sybrex Systems software comes installed with one or more user guides. All guides can be downloaded below prior to installing the evaluation versions of our software.

Sybrex Systems Forum

Our email and Web discussion forum has been configured for Sybrex Systems product users. In it you'll find a dedicated area for discussing each of our products. Login and talk to other users, including members of the Sybrex Systems team.